As experts in developing custom solutions for Great Plains, we use our in-depth knowledge to help businesses maximize the value delivered from Great Plains. Contact Binary Stream today to learn how our expertise can help you achieve increased efficiency or browse through our support packages below.

Customers can choose from our flexible support packages listed below:

STREAMLINE
Support Services for Current Customers*

Standard Support and Enhancement Plan (18%)

Includes unlimited telephone** & Email support, Bug Fixes, and Upgrades to the newest release of Microsoft Dynamics GP

Extended Support and Enhancement Plan (25%)

Includes unlimited telephone & Email support, Bug Fixes, and Upgrades to the newest release of Microsoft Dynamics GP

Unlimited incident*** support with 3 hour response time

 

*Yearly Contract Price

**Customer Call-in

*** Definition of an Incident:
An incident is a single support issue and the reasonable effort to resolve it. A single support issue is a problem that cannot be broken down into subordinate problems. If a problem consists of subordinate problems, each shall be considered a separate incident. Before Binary Stream can provide phone support for an incident, both the registered customer and Binary Stream technical support staff must be in agreement on the definition and scope of the problem.

Closing an Incident:
An incident will be considered closed and fulfilled when one or more of the following conclusions have been reached:

•  A question has been answered with a solution based on the designed features and functionality of a Binary Stream product.

•  A question, relating to function that is beyond the scope of the product's design, is resolved with a work-around.

•  A question is resolved by a published update to a product or its documentation.

•  An open question has been responded to with the best-possible answer and no further research or assessment is considered possible or reasonable by Binary Stream technical support management.

Although bringing an incident to closure may involve more than one phone call or email, you will be charged only for a single incident regardless of the number of contacts required. Multiple incidents that are reported during a single phone call will be considered separate incidents and charged accordingly.

You will be reimbursed if Binary Stream technical support management determines that the problem is due to:

•  A -bug" or inherent defect in the in the product. A -bug" is a verifiable defect in the intended design or functionality of a product. Note that features and functionality that are beyond the scope of a product's design are not bugs. Apparent anomalous behavior of a Binary Stream product can only be verified and declared as a -bug" by Binary Stream technical support management.

•  An error in the published technical documentation for a product for which there is no published update for the documentation. Determination of documentation errors are made by Binary Stream technical support management and are limited to contradictory or erroneous content.

-technical" support is designed to assist customers in achieving functionality as described in the commercial software documentation