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Job Title: Customer Support Analyst (Financial ERP) - BC

Founded in 1999, Binary Stream Software is a Microsoft Gold Certified ISV Partner that has established a reputation for providing superior Enterprise level ERP add-on software solutions specifically for Microsoft Dynamics GP (Great Plains)Ranked as the one of the fastest growing technology companies in BC and in Canada, our focus is to continually build on our successes and develop solutions that solve the business needs of our clients. In order to achieve this endeavor, we are looking for a full-time Customer Support Analyst (Financial ERP) to support our customer needs and provide outstanding service. 

At Binary Stream, you will discover a collaborative team atmosphere where communication skills are a prerequisite for success. The Customer Support Analyst is primarily responsible for delivering support to VARs and users of Binary Stream’s products. The goal is to enable our customers to extract optimum value from their investment in our software, direct customers to our paid service offerings where appropriate, and to maintain a high level of customer satisfaction.

The Customer Support Analyst is expected to collaborate closely with internal stakeholders, liaise effectively with domain experts as needed, and to generally minimize the impact of customer-reported incidents on the software development teams.

Duties and responsibilities:

The successful candidate for this role will have:

Core Competencies and Skills:

Bring your passion for customer service to Binary Stream! Binary Stream offers a competitive salary and benefits package with the opportunity to grow. Visit our website at t www.binarystream.com.

Contact: Please send your resume, salary expectations and a cover letter to hr@binarystream.com. Only those candidates selected for interview will be contacted.

This role is located in the Burnaby, British Columbia – a suburb of Vancouver, BC, Canada.

Position Start Date: Immediately.